![]() ![]() ![]() You don’t have an adequate internet connection.If you get a voice call with a verification code sent to your phone, you get a voicemail if:.Make sure you have adequate internet connection when you try to get your codes.Delivery speed and availability may vary by location and service provider.If a text message with a verification code was sent to your phone, make sure your service plan and mobile device supports text message delivery.If we notice something different about how you sign in, like your location, you might not be able to get a verification code through text message.Learn why we recommend Google prompts instead of text message (SMS) verification codes. You might have been sent a Google prompt instead.Go to the 2-Step Verification section of your Google Account.If you lost your backup codes, you can revoke them and get new ones. To make a security key your required second step, enroll in Advanced Protection. If you turn on 2-Step Verification and sign in on an eligible phone, you can get Google prompts. Require a security key as your second step This code helps make sure you can access that email address or phone number. To enter a code sent to your email address or phone number.To enter an email address or phone number where you can be reached.Use these tips to answer as best you can. You'll be asked questions to confirm you own the account. Because of this added security, it can take 3-5 business days for Google to make sure it’s you.įollow the steps to recover your account. ![]() If you don’t have another second step or forgot your password Important: 2-Step Verification requires an extra step to prove you own an account. You may want to get an extra key you can keep in a safe place. Follow the steps to remove the lost key from your account.Sign in to your Google Account with your password and your other second step.If you don’t have a backup security key, follow the steps to recover your account. Important: If you added Advanced Protection to your account, you can only use a backup security key. A registered computer where you chose not to be asked for a verification code.A backup security key you’ve added to your account.My security key was lost or stolenĬhoose the right steps to get back into your account, based on if you set up another second step, like: If you're having trouble, try the tips to complete account recovery steps. You can turn two-factor authentication off and on again at any time.If you can’t sign in, follow the steps to recover your account. Can I turn off two-factor authentication? With two-factor authentication, you can download backup codes to use when you don't have your phone to sign in. Open your authenticator app to locate the code. When you sign in to your account, you may be prompted for your confirmation code.You can use these if you ever lose your phone. Save the backup codes provided in a safe place.Enter the code from your authenticator app into the text box under the QR code.Scan the QR code using your authenticator app.Open your Authenticator App and follow the instructions in the app to add a new account.Choose Authenticator App from the dropdown menu.On, in your Account settings, go to Security.Download any authenticator app, such as Google Authenticator, from the Apple App Store or the Google Play Store.If your country is not listed below, you will likely need to set up two-factor authentication using an authenticator app.Ĭountries that can receive a verification code through call or text: Is call or text verification available in my country?ĭepending on your country, receiving a verification code to your phone may not be available. You can use the same phone number or authenticator app for verifying multiple accounts that you own. The verification code is sent to you through either an authenticator app, or a call or text to your phone. you sign in using a different browser or on a new device and.With two-factor authentication, y o u’re required to enter your password and a verification code when: Two-factor authentication is automatically enabled when you open a new shop on Etsy. Personal information such as your age or birth date.Names such as your company name or names of spouses, kids, other relatives, or pets.Slang terms, common misspellings, or words spelled backward.A complete dictionary word or obvious combinations of dictionary words.Consecutive keyboard combinations such as "qwerty" or "asdfg".A previous password or password used on another site.A mix of lowercase and uppercase letters, numbers, and symbols.At least eight characters, but the longer the better.To help you create a secure password, here are some password best practices: ![]()
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